Naziv tvrtke: POSITIVE GROUP d. o. o.
MBS: 040344504
Porezni broj: HR14458924700
Adresa sjedišta: Milana Šenoe 12, 51262, Kraljevica, Hrvatska
Email: [email protected]
Pošta: Milana Šenoe 12, 51262, Kraljevica
Company Name: POSITIVE GROUP d.o.o.
Company Registration Number (MBS): 040344504
Tax Number (OIB): HR14458924700
Headquarters Address: Milana Šenoe 12, 51262, Kraljevica, Croatia
Email: [email protected]
Mailing Address: Milana Šenoe 12, 51262, Kraljevica
Positive Group d.o.o. (Transfer-Ride) obavezuje se pružati zaštitu osobnim podacima kupaca, na način da prikuplja samo nužne, osnovne podatke o kupcima/ korisnicima koji su nužni za ispunjenje naših obveza; informira kupce o načinu korištenja prikupljenih podataka, redovito daje kupcima mogućnost izbora o upotrebi njihovih podataka, uključujući mogućnost odluke žele li ili ne da se njihovo ime ukloni s lista koje se koriste za marketinške kampanje. Svi se podaci o korisnicima strogo čuvaju i dostupni su samo djelatnicima kojima su ti podaci nužni za obavljanje posla. Svi djelatnici Positive Group d.o.o. (Transfer-Ride) i poslovni partneri odgovorni su za poštivanje načela zaštite privatnosti.
Positive Group d.o.o. (Transfer-Ride) is committed to protecting customers’ personal data by collecting only the necessary and basic information about customers/users required to fulfill our obligations. Customers are informed about how the collected data is used and are regularly given the option to decide on the use of their data, including the choice to have their name removed from lists used for marketing campaigns.
All customer data is strictly safeguarded and accessible only to employees who need it to perform their duties. All employees of Positive Group d.o.o. (Transfer-Ride) and business partners are responsible for adhering to privacy protection principles.
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in other currency into EUR according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Zaštita osobnih podataka u skladu sa Općom uredbom o zaštiti podataka Europskog parlamenta i Vijeća broj 2016/679-Uredba te provedbe Opće uredbe o zaštiti podataka
Monri WSPay kao izvršitelj provođenja autorizacije i naplate kreditnih kartica postupa s osobnim podacima u svojstvu izvršitelja obrade te sa osobnim podacima postupa u skladu sa Općom uredbom o zaštiti podataka Europskog parlamenta i Vijeća broj 2016/679 te prema strogim pravilima PCI DSS L1 regulative o zaštititi upisa i prijenosa podataka.
Monri WSPay koristi SSL certifikat 256 bitne enkripcije te TLS 1.2 kriptografski protokol kao najviše stupnjeve zaštite kod upisa i prijenosa podataka.
Osobni podaci koji se koriste u svrhu autorizacije i naplate odnosno u izvršavanja obveza iz Ugovora ili temeljem Ugovora, smatraju se povjerljivim podacima.
Za izvršenje Ugovora (autorizacije i naplate) potrebni su sljedeći osobni podaci kupca:
Monri WSPay ove osobne podatke ne obrađuje niti koristi osim u svrhe izvršenja ugovora autorizacije i naplate.
Monri WSPay jamči ispunjavanje svih uvjeta određenih važećim propisima o zaštiti osobnih podataka za izvršitelje obrade osobnih podataka, a osobito poduzimanje svih potrebnih tehničkih, organizacijskih i sigurnosnih mjera a to naročito potvrđuje i PCI DSS L1 certifikatom.
Protection of Personal Data in Accordance with the General Data Protection Regulation of the European Parliament and Council No. 2016/679 and the Implementation of the General Data Protection Regulation
Monri WSPay, as the processor responsible for credit card authorization and payment, handles personal data in its capacity as a data processor and processes personal data in compliance with the General Data Protection Regulation (GDPR) of the European Parliament and Council No. 2016/679, as well as under the strict rules of PCI DSS L1 regulations for the protection of data entry and transmission.
Monri WSPay uses a 256-bit SSL encryption certificate and the TLS 1.2 cryptographic protocol, providing the highest levels of protection for data entry and transmission.
Personal data used for authorization and payment, or for fulfilling obligations arising from or based on a contract, is considered confidential information.
To execute the contract (authorization and payment), the following personal data of the customer is required:
Full name
Phone number
Address
City
Postal code
Country
Card type
Card number
Card expiration date
Card CVV code
Monri WSPay does not process or use this personal data for any purpose other than to fulfill the contract for authorization and payment.
Monri WSPay guarantees compliance with all conditions prescribed by applicable data protection regulations for data processors, particularly by implementing all necessary technical, organizational, and security measures, as confirmed by its PCI DSS L1 certification.
transfer-ride.com (Positive Group d.o.o.) koristi Monri WSPay za online plaćanja.
Monri WSPay je siguran sustav za online plaćanje, plaćanje u realnom vremenu, kreditnim i debitnim karticama te drugim načinima plaćanja. Monri WSPay kupcu i trgovcu osiguravaju siguran upis i prijenos upisanih podataka o karticama što podvrđuje i PCI DSS certifikat koji Monri WSPay ima. Monri WSPay koristi SSL certifikat 256 bitne enkripcije te TLS 1.2 kriptografski protokol kao najviše stupnjeve zaštite kod upisa i prijenosa podataka.
transfer-ride.com (Positive Group d.o.o.) koristi Monri WSPay za online plaćanja. Monri WSPay je siguran sustav za online plaćanje, plaćanje u realnom vremenu, kreditnim i debitnim karticama te drugim načinima plaćanja. Monri WSPay kupcu i trgovcu osiguravaju siguran upis i prijenos upisanih podataka o karticama što podvrđuje i PCI DSS certifikat koji Monri WSPay ima. Monri WSPay koristi SSL certifikat 256 bitne enkripcije te TLS 1.2 kriptografski protokol kao najviše stupnjeve zaštite kod upisa i prijenosa podataka.
Kako biste rezervirali uslugu, potrebno je kliknuti gumb „Rezerviraj” na našoj web stranici ili završiti postupak rezervacije telefonski. Time u potpunosti prihvaćate naše Opće uvjete poslovanja. Neformalni kontakti i upiti ne smatraju se potvrdom rezervacije.
Naša obveza pružanja usluge započinje tek nakon što primite potvrdu rezervacije. Po primitku potvrde obvezni ste provjeriti točnost podataka i izvršiti uplatu. Dostava potvrde putem e-maila smatra se dokazom da ste je zaprimili.
Molimo vas da pažljivo provjerite podatke – osobito informacije o letu ili prijevozu – i planirate s vremenskom rezervom. Preporučujemo da na zračnu luku stignete najmanje 2 sata prije leta, uz dodatno vrijeme transfera uvećano za 20%.
Potvrdu rezervacije imajte uz sebe (digitalno ili ispisano) tijekom putovanja. Također, odgovorni ste osigurati sve potrebne dokumente za put i pridržavati se lokalnih propisa.
Tijekom rezervacije možete dodati sljedeće opcionalne usluge:
Dječje sjedalice – dostupne na zahtjev. Ne odgovaramo ako veličina sjedalice ne odgovara djetetu.
Sportska oprema i pomagala – skije, sklopivi bicikli i invalidska kolica moraju biti navedeni u obrascu.
Dodatna prtljaga – mora biti pravilno zapakirana i ne smije premašivati kapacitet vozila.
Kraće zaustavljanje (maks. 15 minuta) može se unaprijed dogovoriti uz nadoplatu od 15 €. Kod dužih transfera moguće je zatražiti pauzu bez prethodnog unosa u rezervaciju.
Dozvoljena količina prtljage po osobi uključuje jedan kofer srednje veličine (56x45x25 cm) i jednu ručnu torbu. Odaberite vozilo prema broju putnika i prtljage. Ako niste sigurni, kontaktirajte našu korisničku podršku.
Ako se na transferu pojavi više osoba ili prtljage nego što je navedeno, možda ćemo morati osigurati drugo vozilo – uz dodatne troškove. U slučaju otkazivanja zbog toga, primjenjuju se uvjeti otkazivanja.
Vozač vas očekuje na dogovorenom mjestu:
60 minuta ako dolazite zrakoplovom
30 minuta za sve ostale lokacije
Vrijeme čekanja se računa od predviđenog vremena transfera. Ako stignete ranije, pričekajte do dogovorenog termina.
Ako trebate dodatno čekanje, kontaktirajte korisničku podršku. Svaki započeti sat dodatnog čekanja se naplaćuje.
Sve informacije (tekst, slike, video) na našoj stranici su informativnog karaktera. Moguće su privremene nedostupnosti usluga zbog vremenskih uvjeta, kvarova ili drugih okolnosti. O promjenama ćemo vas obavijestiti na vrijeme.
Vrijeme je prikazano u 24-satnom formatu po srednjoeuropskom vremenu (CET + ljetno računanje vremena).
Prihvaćamo kreditne kartice (Amex, Visa, Mastercard), bankovni prijenos i gotovinu. Dostupni načini plaćanja prikazani su tijekom rezervacije.
Ako plaćate gotovinom, morate biti dostupni dan prije i na dan transfera. Ako vas ne uspijemo kontaktirati, zadržavamo pravo otkazivanja rezervacije.
Naknadne promjene načina plaćanja nisu moguće.
Otkazivanje vršite putem „Mojih rezervacija”. Otkazivanje je valjano tek kad primite potvrdu o otkazivanju.
Uvjeti povrata:
Vozila do 15 sjedala – otkaz do 24 sata prije: 75% povrata ili puna vrijednost u obliku vouchera.
Vozila preko 15 sjedala – otkaz do 5 dana prije: isto kao gore.
Otkazi unutar kraćih rokova nisu predmet povrata.
Za izmjene koristite poveznicu „Upravljaj rezervacijom”. Ako promjena rezultira promjenom cijene, razliku je potrebno podmiriti. Ako je cijena manja, razlika se vraća.
Za promjene unutar 24 sata potrebna je dodatna potvrda korisničke podrške. U protivnom, smatraju se nevažećima. Isto vrijedi i za odgode letova – kontaktirajte nas odmah.
U određenim slučajevima možemo predložiti izmjene rezervacije (vrijeme, vozilo, način plaćanja). Možete ih prihvatiti ili odbiti – tada vrijedi prethodni dogovor.
U iznimnim situacijama (nevrijeme, kvar, štrajk…) možemo otkazati uslugu. U tom slučaju vraćamo cjelokupan iznos, osim ako uvjeti otkazivanja drugačije ne određuju.
Ako ne dođete na vrijeme na mjesto polaska, nakon proteka vremena čekanja, smatrat će se da se niste pojavili (no-show), bez prava na povrat.
Vozač će vas čekati s tabletom ili natpisom. U slučaju ranijeg ili kasnijeg dolaska, javite nam se odmah.
Ako vas ne možemo kontaktirati unutar 30 minuta (ili 60 ako je polazak s aerodroma), rezervaciju ćemo proglasiti no-show.
Vozač mora stići na vrijeme. Ako kasni do 15 minuta, dobit ćete SMS ili e-mail. Za duža kašnjenja, zvat ćemo vas.
Ako ne možete pronaći vozača, morate nas kontaktirati najmanje 2 puta. Ako utvrdimo da ste oboje bili na mjestu polaska, ali se niste sreli, moguće je djelomično vraćanje novca (do 80%).
Neprilike poput poplava, požara, štrajkova ili zabrana prometa smatraju se višom silom. U tim slučajevima nismo odgovorni za neizvršenje usluge.
Možemo odbiti uslugu ako procijenimo da putnik:
nije sposoban za putovanje
ugrožava druge putnike ili imovinu
U takvom slučaju nema povrata. Također, putnik je odgovoran za štetu ili dodatno čišćenje, a neplaćanje može rezultirati sudskim troškovima.
Korištenjem naših usluga prihvaćate potencijalne rizike te se slažete slijediti sigurnosne upute. Ako osjećate nelagodu, obavijestite osoblje. Preporučujemo da imate putno osiguranje.
U skladu s GDPR-om, ovaj dio opisuje kako obrađujemo vaše osobne podatke.
Za pružanje usluge prikupljamo:
podatke o putovanju (datum, let, polazak/dolazak)
kontakt podatke (ime, e-mail, telefon)
broj putnika, prtljagu, posebne zahtjeve
Neki podaci se čuvaju 11 godina prema zakonu.
Podatke koristimo isključivo za pružanje usluge. Ako je potrebno, dijelimo ih s partnerima (npr. vozačima). Ne šaljemo podatke izvan EU bez poštivanja GDPR-a.
Možete primiti e-mail poruke koje uključuju:
potvrdu rezervacije
promjene i račune
poziv za ocjenu usluge
Dodatna komunikacija zahtijeva vašu izričitu privolu.
Imate pravo:
pristupa i ispravka svojih podataka
tražiti brisanje ili ograničenje obrade
prenosivost podataka
uložiti prigovor ako smatrate da vaša prava prevladavaju nad našim interesima
Za ostvarenje prava, pišite na [email protected]. Odgovor dajemo u roku od 30 dana, uz mogućnost produljenja kod kompleksnih zahtjeva.
To secure a transfer with us, you’ll need to complete your reservation by clicking the “Book” button on our website or finalizing your booking via phone. This action signifies your full acceptance of our General Terms and Conditions. Any informal discussion or inquiry without a completed booking does not count as a confirmed reservation.
Our commitment to provide service starts only after you receive a Confirmation email. Once that confirmation is sent, you’re responsible for reviewing its accuracy and making the necessary payment. We rely on email server records to confirm delivery of this confirmation.
Please double-check the details – especially flight and travel info – and allow for potential delays. We recommend planning your airport arrival time by calculating the estimated transfer duration, adding 20%, and arriving at least two hours before your flight.
Keep your Confirmation handy (digitally or printed) throughout your journey. It’s your responsibility to ensure you meet travel requirements for your destination, including having the correct documents and complying with local regulations.
When booking, you’ll see a list of optional extras you can include, such as:
Child seats (available upon request). We can’t be held liable if the provided seat doesn’t fit the child properly.
Sports and medical gear like skis, folding bikes, and wheelchairs must be noted in the booking form.
Additional luggage should be packed appropriately and should not exceed the vehicle’s capacity.
Extra stops or waiting time (15 minutes max) may be arranged in advance for a €15 fee. For longer transfers (over 2 hours), emergency stops can be requested on the go.
Each passenger is entitled to one medium-sized suitcase (56x45x25cm) and one piece of hand luggage. Always select your vehicle type based on both passenger count and baggage needs. If in doubt, contact Customer Support for guidance.
In case you show up with more passengers or luggage than declared, we may need to arrange another vehicle—subject to availability and extra charges. If you cancel under these circumstances, cancellation fees apply.
Your driver will wait at the pickup point for:
60 minutes if you’re arriving by plane
30 minutes for all other pickup locations
The waiting time starts from the scheduled transfer time. If you arrive early, you’ll need to wait until the confirmed time.
Need more time? Call Customer Support. Extra waiting time is charged hourly once the included period ends.
We aim to keep all website content (photos, videos, text) as accurate and current as possible, but availability may vary due to weather, equipment failure, or force majeure. Our team will do their best to notify you in time if changes occur.
All time references on our website follow the 24-hour format and Central European Time (CET + DST).
Payment methods may include credit cards (Amex, Visa, Mastercard), bank transfers, or cash. Available methods depend on the specific service and are shown during the booking.
If you choose to pay in cash, ensure you’re reachable the day before and on the day of your transfer. Failure to confirm may result in cancellation.
We don’t accept changes to payment methods after the booking is completed.
All cancellations must be submitted via your “My Reservations” account. A cancellation is only valid once confirmed by us in writing.
Cancellation Policy:
For vehicles up to 15 seats: Cancel at least 24 hours in advance for a 75% refund or full voucher credit.
For vehicles over 15 seats: Cancel at least 5 days in advance for the same conditions.
Late cancellations (inside 24 hours or 5 days, respectively) are non-refundable.
If you wish to change your booking, use the “Manage Reservation” link in your Confirmation email. Changes might alter the price and must be approved by us. Last-minute changes (within 24 hours) are not guaranteed and, if denied, are treated as cancellations without refund.
In case of delayed arrival (flight, train, etc.), notify us immediately via the contact in your Confirmation.
Occasionally, we might need to adjust booking details (timing, vehicle, etc.) to improve service or correct errors. You are free to accept or reject those changes.
In rare instances, we may need to cancel a booking—e.g. due to severe weather or technical failure. If this happens, you’ll receive a full refund unless cancellation terms apply to your case.
If a passenger fails to appear within the waiting period at the specified location, the service is considered a no-show and no refund will be issued.
Drivers will wait with a sign displaying your name or company logo. If your arrival is early or delayed, inform us as soon as possible. For early arrivals, wait until your scheduled transfer time unless otherwise approved.
If we cannot contact you via phone or email within the designated window (30 minutes, or 60 minutes for airport pickups), the reservation is marked as a no-show.
Drivers are required to arrive on time. If delayed up to 15 minutes, you’ll receive a notification. For longer delays, we’ll reach out directly.
If you can’t find the driver, call us at least twice using the number provided. If we confirm both parties were present but missed each other, you may receive up to an 80% refund.
Unpredictable events outside our control—like natural disasters, strikes, or public disruptions—are considered force majeure. These events may limit our ability to fulfill bookings and release us from liability under these terms.
We reserve the right to refuse or terminate service if a passenger is deemed unfit for travel or behaves inappropriately. No refund will be issued in such cases.
You may be charged for damage, cleaning, or delays caused by your actions. Unpaid fees may result in legal claims and additional costs.
By booking with us, you accept the risks associated with travel and agree to follow safety instructions. If you’re unsure about participating in a service, inform staff immediately. We recommend travel insurance for all trips.
You can file a complaint within 10 days after your service ends. We’ll respond within 30 days of receipt. Refunds, if granted, will be processed within 30 days after your written acceptance.
We’re not liable for incorrect data entered during booking or circumstances beyond our control. In the event of death or injury, liability applies only if it results from our direct actions.
All disputes will be handled under the jurisdiction of the court where Transfer-Ride.com is headquartered.
This section aligns with the GDPR (EU Regulation 2016/679) and outlines how we handle your personal data.
We collect only what’s necessary to provide the service, including:
Travel details (dates, flights, pickup/drop-off points)
Contact info
Special requests
Passenger count and luggage
Children’s car seat needs
Any updates or route changes during service
Some data (e.g. name, contact, travel details) must be kept for 11 years under Croatian law.
Your information is only used to manage your booking and service. In some cases, we’ll share data with partners if necessary to complete your transfer. We do not share your data beyond the EU or EEA unless GDPR requirements are met.
You may receive communications related to:
Booking confirmation
Changes or updates
Invoices
Feedback requests
We may contact you by phone, but all non-essential communication requires your explicit consent.
Under GDPR, you can:
Request access to or correction of your data
Ask us to delete or restrict processing
Object to data use based on our legitimate interest
Transfer your data to another provider
Lodge complaints with supervisory authorities
To exercise your rights, email us at [email protected]. We aim to respond within 30 days, with potential extensions for complex requests.
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